Refund policy

Return & Refund Policy

Our Return Window

We offer a 7-day return policy to ensure you're completely satisfied with your purchase.

Return requests must be initiated within 7 days of delivery (based on tracking information)
Items must be shipped back within 7 days of your return request approval for a full refund
For split shipments, the 7-day window begins from the final package delivery date

Return Eligibility

You're eligible for a return if:

Items are unworn and unused with original tags attached
Items are returned in the original clear garment packaging with SKU label intact
You provide proof of purchase (order confirmation or receipt)

Please note: Final Sale items are not eligible for return, refund, or exchange. These transactions are final.

How to Start a Return

Email us at support@mkstyleboutiques.com with:

Your order number
Item(s) you wish to return
Reason for return

If approved, you'll receive a confirmation email with detailed return instructions within 1–2 business days.

Damaged or Defective Items

If your item arrives damaged or defective:

Report it within 24 hours of delivery
Email photos of the item to support@mkstyleboutiques.com
Include your order number

Approved claims receive a full refund to the original payment method with no restocking fees or return shipping charges.

Order Cancellations

Orders cannot be canceled once in processing status or already shipped
You may attempt to cancel within 24 hours of purchase, but cancellation is not guaranteed due to fast processing times

Fees & Charges

Return shipping: Customer's responsibility (unless due to damage, defect, or our shipping error)
Restocking fee: 20% fee applies to returns that don't meet eligibility criteria, or the return may be declined
Original shipping charges: Non-refundable

Return Processing Time

Please allow 5–7 business days after we receive your return for processing. You'll receive an email confirmation once your refund is issued.

Refund timeline: Refunds are issued to your original payment method. Please allow an additional 3–5 business days for your bank or card issuer to process the credit.

Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale
Beauty products
Bodysuits
Face masks
Intimates / Lingerie
Jewelry
Swimwear
Gift Cards

Frequently Asked Questions (FAQ)

Q: How long do I have to return an item?
A: You have 7 days from the delivery date to initiate a return request, and items must be shipped back within 7 days of receiving return approval.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped item.

Q: When will I receive my refund?
A: Once we receive and process your return (5–7 business days), your refund will be issued to your original payment method. Allow an additional 3–5 business days for your bank to process the credit.

Q: Can I exchange an item for a different size or color?
A: We don't offer direct exchanges at this time. Please return the original item for a refund and place a new order for the item you'd like.

Q: What if my package arrives damaged?
A: Contact us within 24 hours of delivery at support@mkstyleboutiques.com with photos of the damaged item. We'll provide a full refund with no restocking fees or return shipping charges.

Q: Can I return Final Sale items?
A: No, Final Sale items are not eligible for return, refund, or exchange. All Final Sale transactions are final.

Q: What if I'm missing an item from my order?
A: Contact us immediately at support@mkstyleboutiques.com with your order number. We'll investigate and resolve the issue promptly.

Q: My order arrived in multiple packages. When does my return window start?
A: For split shipments, your 7-day return window begins from the final package delivery date.

Q: What condition do items need to be in for a return?
A: Items must be unworn, unused, with original tags attached, and returned in the original clear garment packaging with the SKU label intact.

Q: What happens if my return doesn't meet the eligibility requirements?
A: Returns that don't meet our criteria may be subject to a 20% restocking fee or may be declined and returned to you.

Q: Can I cancel my order after it's been placed?
A: You may attempt to cancel within 24 hours of purchase, but cancellation is not guaranteed once the order enters processing status or has shipped.

Q: How do I track my return?
A: We recommend using a trackable shipping method when returning items. Keep your tracking number for your records. Once we receive your return, you'll get an email confirmation.